User profiles, when they are created, have two contact groups made by default: 'Other Contacts' and 'Favorites'. (THIS IS ASSUMING YOU HAVE AN ALL-CLOUD SOLUTION FROM MSFT) The issue is completely Microsoft's. To be honest, it's so simple (as a workaround) that I don't know why I didn't think of it earlier.įirst - a root cause analysis. After much consternation and back and forth with microsoft, I found the fix.